BALTIMORE - Baltimore Gas and Electric Company says that it expects to restore electric service to the vast majority of customers currently without service by late Friday with some isolated outages that may extend into Saturday.
The utility is actively responding to more than 5,000 reports of downed wires and continues to urge customers to report downed wires that have not already been reported by calling 877-778-2222. Nearly 800,000 customer calls have been handled by BGE's call center either by live representatives, automated or remote call centers. In total, more than 3,800 BGE, contract and external personnel are actively engaged in storm restoration. Customers are reminded to stay informed on restoration progress via www.bge.com, Twitter, Facebook and Flickr.
"Hurricane Irene's high wind and heavy rain caused widespread, horrific damage throughout our Central Maryland Service area, including many individual cases of trouble caused by whole trees and large tree branches," said A. Christopher Burton, senior vice president of gas and electric operations and planning. "More than a thousand out-of-state linemen and support staff began arriving in Maryland last Wednesday. These external resources, along with BGE employees and contractors, have been working around-the-clock to restore service to customers as safely and as quickly as possible. They will continue to work tirelessly until service to each and every one of our customers is restored."
The total number of customers who lost service at some point during Hurricane Irene and its immediate aftermath is estimated at roughly 680,000. At its peak, which occurred between 9 and 10 a.m. Sunday morning, there were approximately 466,000 customers without service. Since the storm first began impacting BGE's service area Saturday afternoon, BGE has restored service to more than 327,000 customers in less than 48 hours.
While the number of new outages resulting from weakened trees and tree limbs falling onto power lines is expected to diminish throughout the week, customers are still reminded to report new power outages by calling 1-877-778-2222.