Arundel fire chief: 911 call response times have been cut in half

ANNAPOLIS, Md. - Anne Arundel County fire officials on Thursday reiterated a claim from County Executive Laura Neuman that 911 call response times have been cut in half.

County Fire Chief Michael E. Cox, Jr. attributed the decrease to the rapid dispatch protocol program implemented last fall. With the program, call takers obtain three pieces of information in order to quickly determine and dispatch the appropriate medical units to an emergency.

Questions were raised following Neuman's June 10 guest column in the Annapolis Capital newspaper, in which she wrote, "With common sense conservative solutions, we cut the 911 response times in half, with no additional cost to the taxpayers."

Cox said that’s accurate, adding a reduction in 911 call response times shouldn’t be confused with a reduction in apparatus or equipment response times.

The term 911 call response times refers to the answering, processing and dispatching calls for assistance in a 911 dispatch center, he said. 

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