CHICAGO (AP) -- United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
This comes after a passenger was dragged from a fully-booked United Express flight in Chicago because he refused to give up his seat to make room for crew members.
Cellphone video of the incident sparked widespread outrage and created a public-relations nightmare for United. The company outlined its policy changes in an internal April 14 email, saying from now on a crew member has to make "must-ride" bookings at least 60 minutes prior to departure.
Crews could previously be booked until the time of departure.
