Technical problem with Baltimore's 911 center fixed

The call center gets 3,800 calls a day

BALTIMORE - Baltimore's Office of Information Technology and Office of Emergency Management said a technical problem disrupted calls to the city's 911 call center Monday. 

Callers experienced trouble getting through to a 911 operator because of the technical issue, officials said at an 8:30 press conference. Baltimore's Office of Emergency Management said in a tweet that the issue was resolved shortly before 11 p.m. 

A representative from neither the Officer of Emergency Management nor Baltimore police could be reached for comment. 

Verizon worked with managers to resolve the problem with the city's 911 call center.

Monday evening, Scott Brillman, acting Director of City of Baltimore 911 Emergency Communications, said callers who reached an automated message should remain on the line. Callers who receive a busy signal were instructed to hang up and call back.

The call center handles on average 3,800 calls per day. 

CLARIFICATION: The information provided came from the city's Office of Information Technology and Office of Emergency Management and not Baltimore police 

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