John Sheridan Resume

TOWSON, MD - Email:  postalman06@comcast.net
John Sheridan Resume

Objective
To contribute to a growing organization through exceptional customer service focused on product knowledge, sales and retention
Experience
May 2007 – May 2009 Custom Direct LLC Joppa, MD
Contact Center Consumer Phone Agent May 2007 – May 2008
 Processed financial product phone orders including confidential banking information
 Maintained and exceeded established sales and service standards
 Provided outstanding customer service to ensure customer retention
 Communicated with customers in a professional manner
 Assisted other agents with phone scripts and developed best practices
Contact Center Business Phone Agent May 2008 – August 2008
 Process financial product business phone orders including large volume orders for both large and small businesses
 Established working relationships with business contacts to improve retention rates and customer satisfaction ratings
EZShield Contact Center Resolution Specialist August 2008 – May 2009
• Researched and resolved customer complaints related to fraud protection issues
• Followed up on Fraud and Identity Restoration Claims
• Assisted customers with multiple product issues including check fraud protection and identity restoration

June 2006-August 2006 The Harley Davidson Store Baltimore, MD
Customer Service/Sales Associate
 Assisted customers with purchases and product questions
 Managed inventory control process
 Restocked display shelves

March 2006-May 2006 Thompson Toyota Edgewood, MD
Car Salesman
 Assisted customers with purchasing vehicles and questions related to products/options
 Responsible for vehicle exchanges and inspections
 Assisted with inventory control process

Dec 1981-July 2004 United States Postal Service Baltimore, MD
Distribution Clerk, Mail Carrier, Acting Supervisor
 Delivered and processed mail
 Provided exceptional customer service
 Trained other employees on proper policies and procedures
 Directed employees in reference to work flow
Education and Military Experience
1977-1981 Harford Community College Bel Air, MD

 Courses in Business Administration
 Received GED in state of Maryland

1968-1971 Honorable Discharge from Army
Retired from Air National Guard