TOWSON - James M. Nelson Resume
To obtain a responsible Operations related position where I can utilize my coordinating, communicating, and supervising skills in an organization that recognizes and rewards outstanding performance.
1999-2005 Owens Community College, Toledo, OH
Degree- Associates - Applied Business with a concentration in Business Management
06/07-06/08 Warehouse Manager MJF Media, Inc.
Created and implemented all inventory and production procedures in a new international
Distribution Company in Algood, Tn. Introduced and maintained 5650 in house locations for
millions of books, with 1000’s of titles. Trained a superior inventory team and maintained
less than half of 1% discrepancy in our inventory. Doubled production output in less than 1
week of taking over the production department. Created and submitted receiving and
Inventory reports to Corporate weekly. Handled disciplinary issues for a workforce of 40 to
120 employees depending on season. Trained Inventory personnel on proprietary Inventory
software and worked directly with Siroky group to improve the software based on the com-
pany needs. All Inventory, Receiving, and Production answered to me directly. Worked
directly under Facility Director and Vice-President of Operations.
02/04- 06/07 Owner/Maintenance Engineer Get ‘Er Done Home and Business Maintenance
Negotiated and maintained contracts with a multi-million dollar maintenance Corporation.
(American Project and Repair) Service and provide maintenance for national franchise chains such as Office Max, Radio Shack, Chico’s, Panera Bread, Giant Eagle, and Coldwater Creek, etc. Responsibilities include work order completion (maintenance), bidding, billing and scheduling and client services.
06/03 – 01/04 Service Manager Total Maintenance and Coatings, Inc
Scheduled and Maintained Truck Mechanic workforce. Guaranteed the quality and timely service to all customers and fleet owners. Kept inventory of all parts and supplies. Kept maintenance logs on all trucks in our customer’s fleets. Made all shop decisions concerning personnel and purchasing. Dealt with all loads coming to and going from our facility. Answered directly to the President of the company.
4/02-06/03 Work Flow Lead Heartland Information Service
Directed medical transcription workflow globally. Initiated and implemented more efficient ways to complete work on or before due time. Managed 7-12 external auditors at any given time. Manage the workflow of offshore transcription centers with emphasis on turn around time (TAT). Became HIPPA certified and insured that the Production area stayed compliant at all times. Dealt with client concerns on a regular basis. Kept daily logs on workflow.
12/00-2/02 Team Supervisor Convergys Corp.
Developed a team into consistent top performing team. Took 40th place team of 25 agents to #1 in one month, focusing on Quality, Average Handle Time and Responsibility utilizing a scorecard system. In charge of payroll discrepancies, tracking man-hours, attendance, and scheduling. Consistent interaction with Client. Trained all new hires for technical support.
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