BALTIMORE, MD - ELIZABETH S. JAHNIGEN
Email: Esjcakes@aol.com HEE
Highly motivated professional committed to quality, documentation and accountability. A self-starter with excellent planning and organizational skills who is very willing to take on additional responsibilities as required. I process excellent communication and interpersonal skills; effective at prioritizing and managing a broad range of assignments.
• Administrative Assistant
• Customer Service
• Credit & Collections
August 18, 2008 to January 11, 2010: Promotional Xpressions, 2330 Hollins Street, Baltimore, Maryland 21223 –Admin to company owner/President. Other duties consisted of coordinating with various clients; (i.e. M & T Bank, Ripken, Inc., Geico Ins., Franklin Square Hospital, etc.) their various promotional and wearable requirements. Ordered, tracked and scheduled with production to meet client’s delivery requirements; daily contact, written and verbal, with clients and vendors.
August 16, 2006 to August 15, 2008: Bialek Environments, 30 W. Gude Drive, Suite 150, Rockville, Maryland 20850 -
Client Services Coordinator: In charge of proposals/quotes, order entry, coordination of orders, and checking of acknowledgements, for commercial health accounts including Children's National Medical Center, Shady Grove Hospital, Inova Health Systems, and MedStar Health Systems. Worked in a Team concept this included the Account Manager, Designer and Project Management.
July 23, 1990 to April 14, 2006: Nevamar Division, International Paper, Inc. Fifteen plus years of continuous service with the Nevamar division of International Paper, ten years at the main headquarters and factory in Odenton, Maryland and six years at the Illinois Customer Service Center & Distribution facility in Aurora, IL.
Claims Administrator/Sr. Customer Service(February, 2000 to April 14, 2006)
Complete responsibility for the processing and resolution of all claims received at
the Aurora Service Center; using Microsoft Excel, designed and maintained a complete database of all claims; daily interaction, both written and verbal with customers, our outside sales force, various other departments and upper management; enter and coordinate the shipment of any replacement material and/or return of material to warehouse; instrumental in the original design and subsequent revisions to the Request for Credit form currently in use.
E. S. Jahnigen
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Initiated and wrote the original draft regarding the various procedures and policy’s to be used in the processing of claims.
Instrumental in setting the standard for the other service centers in addressing and bringing claims to final resolution.
Provided monthly reports to the facility’s manager relative to the types of claims, personnel responsible, requested amount of credit, final credit allowed, and information as required; trained new employees in customer service procedures, order entry, and the proper handling of claims in my absence.
Additional duties included assisting the Facility’s Manager with various duties daily as assigned, assisting in the filing of freight claims, filling in where necessary for absent employees by entering customer orders on the AS400 System. In charge of the preliminary planning and coordination of all Sales meetings and presentations held at the Aurora facility.
Office Safety Coordinator
(March, 1996 to February, 2000)
Reviewed and recommended approval/non-approval of customer’s application for credit via use of the Dunn & Bradstreet database & the company‘s internal credit rating system.
Contacted customers, verbally and in writing regarding payment on past due accounts.
Reshaped and made manageable the area of customer deductions in less than six months through the utilization of strong organizational abilities, interpersonal skills and customer knowledge.ELLEN S.
Set up filing system and several databases to more efficiently track and reconcile customer accounts.
Worked directly with customers, outside and inside sales staffs in order to reconcile customer deductions to the appropriate credit; when necessary initiated additional billing for deductions taken over and above the allowed credit.
Developed, and maintained throughout my tenure a strong and respectful professional relationship with all customers I have had contact with.
Trained and supervised one employee to assist in maintaining files and databases.
(Extra curricular) - Assisted various departments with mailings on several occasions, many times making the difference of communications being delivered in a timely manner.
Communications Coordinator (September, 1993 to March, 1996)
Responsible for answering, correct routing of all incoming calls (average 500/day).
Training relief operators
Compile, maintain, print and distribute internal telephone directory.
Assist the IT Manager in the setting up of the proper communication equipment and phone numbers to new employees.