TOWSON, MD - Art Silverglate _____________________________________________________________¬¬
Network Administrator and Analyst with over 20 years experience with Windows Server 2003, Installed and maintain Active Directory. Installed and Maintain VMware, Maintain SANS HP and EMC, Exchange 2003, Maintain EMR software, Administrator Nterprise software. Administrator for Help Desk Authority, Microsoft Office 2007, Microsoft Office 2003, Windows XP, Wireless, TCP/IP, Software Applications Microsoft Office 2003, Exchange 2003, VMware, Mitel VOIP Phone system, Adobe Acrobat, Photoshop, Languages Visual Basic, HTML, JAVA, C, Hardware Laptops, Maintain and repair personal computers, CiscoPix Firewall and CISCO Routers, VOIP. Develop and instruct seminars and training on software, Internet engines and operating systems in corporate and non-profit fields. Founder and Director of the Phoenix Project, which has refurbished over 16,000 donated computers for schools, nonprofits and persons in need in Maryland. Have appeared on WJZ Channel 13 Morning Show with Don Scott and Marty Bass promoting the Phoenix Project numerous times.
Systems Administrator/Helpdesk/Desktop Manager 2006 –2010
Health Care Center
Maintain 2003 Servers,
Maintain Virtual Server using VMware,
Administrator for Mitel VOIP System,
Administrator for SANS both HP and EMC
Purchase, install and maintain PC’s for 3 satellite locations
Trouble shoot network wire issues
Train new employees on software
Install and Maintain Help Desk Authority
Maintain Help Desk
Manager of Information Systems 2004 - 2006
National Multiple Sclerosis Society Maryland Chapter; Owings Mills MD
Maintain Windows 2003 servers and Exchange 2003 Remote Terminal Services
Relocated office Information Technology services from Hunt Valley to Owings Mills
Trouble shoot network, install Cat 6 wiring, Patch panel, Cisco Router and Firewall
Install Cisco Power over Ethernet for VOIP System
Upgrade users to Windows XP and Office XP
Install satellite office DSL and Internet connection
Network Analyst and Administrator 1996 - 2004
Pemco International; Baltimore MD
Move users from IBM Mainframe system data to Windows Network
Maintain customer networks
Install and upgrade to Windows NT Workstation
Install remote location in Leesburg, Alabama with remote support
Install eMail Exchange 5.0 connecting in house server and IP provider
Network Security-Provide for protection from intrusions and SPAM
Troubleshoot Network and PC's
Develop training manuals for end users
Provide instruction to staff on Windows Office
Network Analyst and Administrator 1990- 1996
Land Rover North America International Sport Utility Vehicle Importer; Lanham MD
End User Training and support
Network Security and Troubleshooting
Hardware and software upgrades
PC Support and Network Specialist; GEICO; Chevy Chase MD
NetWare Specialist- PC Support; United Mine Workers Health and Welfare Fund; Washington. DC.
Network Specialist; Compex Corp., VA.
Installed and maintained the network for a SSA contract
Micro-Manager, PC Analyst; Bank of Montreal New York Branch; New York, NY
Established and managed an in-house PC department
Evaluated new software, performed ongoing training to users, technical staff
PC Specialist/ Systems Analyst; International Terminal Organization New York, NY
Responsible for all PC support for N.Y., Philadelphia, Baltimore, Boston, New Orleans
Howard Community College
Network Security x continuing education
CNE 3.12 courses and Microcomputer repair
CCMail Administrator I, Lotus Notes Administrator II Sylvan
Graduate Mercy College, Dobbs Ferry, NY Computer Science Certificate
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Montgomery County school officials have adopted a calendar for the next school year without taking action on a major Muslim holiday for students.
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