Art Silverglate Resume

TOWSON, MD - Art Silverglate _____________________________________________________________¬¬

Email: art.silverglate@gmail.com

Career Summary

Network Administrator and Analyst with over 20 years experience with Windows Server 2003, Installed and maintain Active Directory. Installed and Maintain VMware, Maintain SANS HP and EMC, Exchange 2003, Maintain EMR software, Administrator Nterprise software. Administrator for Help Desk Authority, Microsoft Office 2007, Microsoft Office 2003, Windows XP, Wireless, TCP/IP, Software Applications Microsoft Office 2003, Exchange 2003, VMware, Mitel VOIP Phone system, Adobe Acrobat, Photoshop, Languages Visual Basic, HTML, JAVA, C, Hardware Laptops, Maintain and repair personal computers, CiscoPix Firewall and CISCO Routers, VOIP. Develop and instruct seminars and training on software, Internet engines and operating systems in corporate and non-profit fields. Founder and Director of the Phoenix Project, which has refurbished over 16,000 donated computers for schools, nonprofits and persons in need in Maryland. Have appeared on WJZ Channel 13 Morning Show with Don Scott and Marty Bass promoting the Phoenix Project numerous times.

Employment

Systems Administrator/Helpdesk/Desktop Manager 2006 –2010
Health Care Center

Maintain 2003 Servers,
Maintain Virtual Server using VMware,
Administrator for Mitel VOIP System,
Administrator for SANS both HP and EMC
Purchase, install and maintain PC’s for 3 satellite locations
Trouble shoot network wire issues
Train new employees on software
Install and Maintain Help Desk Authority
Maintain Help Desk

Manager of Information Systems 2004 - 2006
National Multiple Sclerosis Society Maryland Chapter; Owings Mills MD

Maintain Windows 2003 servers and Exchange 2003 Remote Terminal Services
Relocated office Information Technology services from Hunt Valley to Owings Mills
Trouble shoot network, install Cat 6 wiring, Patch panel, Cisco Router and Firewall
Install Cisco Power over Ethernet for VOIP System
Upgrade users to Windows XP and Office XP
Install satellite office DSL and Internet connection

Network Analyst and Administrator 1996 - 2004
Pemco International; Baltimore MD

Move users from IBM Mainframe system data to Windows Network
Maintain customer networks
Install and upgrade to Windows NT Workstation
Install remote location in Leesburg, Alabama with remote support
Install eMail Exchange 5.0 connecting in house server and IP provider
Network Security-Provide for protection from intrusions and SPAM
Troubleshoot Network and PC's
Develop training manuals for end users
Provide instruction to staff on Windows Office

 

 

Network Analyst and Administrator 1990- 1996
Land Rover North America International Sport Utility Vehicle Importer; Lanham MD

Maintain networks
End User Training and support
Network Security and Troubleshooting
Hardware and software upgrades
Data Communications

Relevant Experience

PC Support and Network Specialist; GEICO; Chevy Chase MD

NetWare Specialist- PC Support; United Mine Workers Health and Welfare Fund; Washington. DC.

Network Specialist; Compex Corp., VA.
Installed and maintained the network for a SSA contract

Micro-Manager, PC Analyst; Bank of Montreal New York Branch; New York, NY
Established and managed an in-house PC department
Evaluated new software, performed ongoing training to users, technical staff

PC Specialist/ Systems Analyst; International Terminal Organization New York, NY
Responsible for all PC support for N.Y., Philadelphia, Baltimore, Boston, New Orleans

Education

Howard Community College
Network Security x continuing education
CNE 3.12 courses and Microcomputer repair
CCMail Administrator I, Lotus Notes Administrator II Sylvan
Graduate Mercy College, Dobbs Ferry, NY Computer Science Certificate